Shipping Policy

At CINDER LOOM LTD, we aim to provide a clear and reliable shopping and delivery experience.

Please review the following shipping information before placing your order.

Order Processing

Orders are processed after successful payment confirmation and are subject to product availability.

Processing times may vary depending on the products ordered, order volume, and fulfilment arrangements.

Orders placed during weekends or public holidays may require additional processing time.

Customers will receive an order confirmation after their purchase has been successfully submitted.

Shipping Destinations

Available shipping destinations are displayed during checkout.

Customers are responsible for providing complete and accurate delivery details, including their name, shipping address, postal code, and contact information.

Shipping Fees

Applicable shipping charges will be displayed during checkout before payment is completed.

Any promotional delivery rates or free-shipping offers will be subject to the conditions stated on our website.

Delivery Times

Estimated delivery times depend on the delivery destination, selected shipping service, and fulfilment arrangements.

Where a specific delivery timeframe has been agreed with the customer, we will deliver within that timeframe.

For UK consumer orders, unless a different delivery period has been agreed, applicable statutory delivery requirements generally provide for delivery within 30 days.

Delivery estimates may be affected by public holidays, transportation disruptions, customs procedures, or other circumstances beyond our reasonable control.

If delivery is significantly delayed, please contact us so we can investigate and explain the options available under applicable consumer law.

Order Tracking

Where tracking services are available, customers will receive tracking details after their orders have been dispatched.

Tracking information may take some time to appear in the delivery provider’s system.

Incorrect Shipping Information

Please check your delivery details carefully before completing your order.

If you notice an error, contact us as soon as possible at [email protected].

We will try to assist where possible, but address changes may not be available after dispatch.

Lost, Damaged or Delayed Parcels

If your parcel is missing, arrives damaged, or has not been delivered within the agreed timeframe, please contact our customer service team.

We will investigate the issue with the relevant delivery provider and arrange an appropriate resolution in accordance with applicable consumer protection laws.

International Orders

International deliveries may be subject to customs inspections, import duties, taxes, or other charges depending on the destination.

Applicable charges and responsibilities will be communicated where required by law.

Contact Us

For shipping enquiries or delivery assistance, please contact:

CINDER LOOM LTD

Website: https://shopcinderloom.com

Email: [email protected]

Phone: +44 71 103 68956

Business Address:

UNIT 7, NO 510 WILSON BUSINESS PARK, MONSALL ROAD
MANCHESTER
GREATER MANCHESTER
UNITED KINGDOM M40 8WN