Privacy Policy
At CINDER LOOM LTD, we respect your privacy and are committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, share, and protect personal information when you visit https://shopcinderloom.com or purchase products through our website.
Information We Collect
Depending on how you use our website, we may collect:
- Your name, email address, telephone number, and delivery address.
- Billing information and order details.
- Transaction information provided by payment processing services.
- Customer service enquiries and communications.
- Technical information, including IP address, browser type, device information, and website activity.
- Marketing preferences and relevant consent records.
How We Use Personal Information
We use personal information where necessary to:
- Process and fulfil customer orders.
- Arrange delivery and provide order updates.
- Process payments and assist with fraud prevention.
- Respond to customer enquiries.
- Manage returns, exchanges, and refunds.
- Maintain website functionality and security.
- Comply with applicable legal and regulatory requirements.
- Send promotional communications where legally permitted.
Legal Bases for Processing
Depending on the circumstances, we may process personal information under the following legal bases:
Contract: To process purchases, fulfil orders, and provide requested customer services.
Legal Obligation: To comply with tax, accounting, consumer protection, and other legal requirements.
Legitimate Interests: To maintain website security, prevent fraud, and improve business operations where permitted by law.
Consent: Where legally required, including certain marketing activities and non-essential cookies.
We assess the appropriate legal basis according to the purpose of the processing and applicable data protection requirements.
Sharing Personal Information
We may share relevant personal information with service providers involved in operating our website and fulfilling customer orders.
These may include:
- Payment processing providers.
- Shipping and fulfilment partners.
- Website hosting and technical service providers.
- Customer support and email service providers.
- Analytics and marketing service providers, where applicable.
We may also disclose information where required by law or where otherwise legally permitted.
Payment Security
Payments are processed using the payment methods and services available during checkout.
We take reasonable steps to protect customer information and work with payment providers that apply appropriate security measures.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential functions such as shopping carts, checkout, website security, and user preferences.
Analytics and marketing technologies may also be used where applicable.
We provide information about these technologies and obtain consent or offer other legally required controls where appropriate.
Customers may manage available cookie preferences through website controls or browser settings.
Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, loss, and misuse.
However, no internet-based service can guarantee absolute security.
Data Retention
Personal information is retained only for as long as reasonably necessary for the purposes described in this policy.
Retention periods depend on factors such as order fulfilment, customer support, accounting requirements, legal obligations, fraud prevention, and dispute resolution.
Where consent is withdrawn or information is no longer required, we will delete or anonymise it where appropriate, subject to applicable legal retention requirements.
International Data Transfers
Some service providers may process personal information outside the United Kingdom.
Where international transfers occur, we will use appropriate safeguards as required by applicable data protection law.
Your Privacy Rights
Subject to applicable law, customers may have the right to:
- Request access to their personal information.
- Request correction of inaccurate information.
- Request deletion of eligible personal information.
- Request restriction of certain processing activities.
- Object to processing in applicable circumstances, including direct marketing.
- Request data portability where applicable.
- Withdraw consent where processing relies on consent.
Requests may be submitted to [email protected].
Customers may also raise concerns with the UK Information Commissioner’s Office at https://ico.org.uk.
Marketing Communications
We may send promotional communications where recipients have consented or where another lawful marketing permission applies.
Customers may unsubscribe using the link included in marketing emails or by contacting our customer service team.
Children’s Privacy
Our website is intended for general retail customers and is not specifically directed at children.
If we become aware that personal information has been collected from a child in circumstances requiring additional legal safeguards, we will take appropriate action.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our business operations or applicable legal requirements.
Updated versions will be published on our website.
Contact Us
For privacy enquiries or requests concerning personal information, please contact:
CINDER LOOM LTD
Website: https://shopcinderloom.com
Email: [email protected]
Phone: +44 71 103 68956
Business Address:
UNIT 7, NO 510 WILSON BUSINESS PARK, MONSALL ROAD
MANCHESTER
GREATER MANCHESTER
UNITED KINGDOM M40 8WN